DATA PROTECTION POLICIES

INTRODUCTION

At ROQOBO we are committed to ensuring that your personal information is protected and is not misused.

By giving us your personal information and use our site, we assume that you have read and understood the terms relating to the protection of information exposed personal data. ROQOBO is responsible for complying with current legislation, in terms of data protection, national and European, and aims to treat your data in a lawful, fair and transparent manner.

PURPOSE OF THE COLLECTION OF YOUR PERSONAL INFORMATION

The main reason why we collect your personal information is to facilitate and improve the service, as a customer, expect from us.

We collect your personal information to:
- Manage the purchases, orders or requests you make through our website.
- Channel requests for information, suggestions and complaints from customers for their management and resolution.
- Research to improve our services.
- Market studies and commercial prospecting, reports of consumption habits, statistical data and market trends, with the aim of providing you with products and services that may be of interest to you.
- Conduct profiles and analyzes of the behavior of our customers when using our site.
- Keep you informed about the latest products, offers and opportunities, but only if you give us your consent. The channels we usually use are: e-mail, postal mail, telephone and sms.

MEANS OF INFORMATION COLLECTION

Information collected during your visits to our website:
- collect and store limited personal information and anonymous global statistics for all users that visiting our site, whether that information provided by you actively either by surfing on our web pages. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser used, your operating system, the date and time of access, the Internet address by which you accessed our site and also information on how you use our pages.
- The information collected is used to know how long it takes to load the site as used, the number of visitors to the different sections and the type of information that attracts the visitors. It also helps to identify the site is working properly and in the case of detecting failures or errors, solve them quickly improving your income in order to be able to offer a better service to all users.
- This information is collected through cookies, for more information see our Cookie Policy.

LEGITIMATION FOR THE TREATMENT OF PERSONAL INFORMATION

The legitimacy for the treatment of your data is as follows:
- Compliance with a contract and / or business relationship.
- Compliance with different legal obligations.
- Legitimate interest, for example: security reasons, fraud prevention, improvement of our services and products through market studies, management of requests, consultations or possible complaints;

HOW TO MODIFY THE CONTACT FORM

You can modify the way we contact you with information about our products and services through the customer area.

TO WHOM WE COMMUNICATE YOUR PERSONAL INFORMATION

In some cases, it will be necessary for us to communicate the information you have provided to third parties in order to be able to provide you with the requested service, for example: transport / delivery.

There are also companies that provide us with other types of services such as: information technology (information storage and processing), security, financial, auditing services, etc. These third parties only have access to the personal information necessary to carry out their task. They are required to keep the information confidential and cannot use it in any way other than what we have requested.

In all cases, the ROQOBO company takes responsibility for the personal information you provide us and we ask third parties with whom we share your information to apply the same degree of protection.

Likewise, your personal information will be available to public administrations, judges and courts, to fulfill possible responsibilities arising from your treatment.

INTERNATIONAL TRANSFER

The personal information we collect is stored in the EU.

LINKS TO THIRD PARTY SITES

If there are links to sites that are not produced or controlled by ROQOBO will be informed once the ROQOBO does not control those sites or how they collect and use your personal information and is not responsible for the content of themselves.

Certainly these sites have their own privacy policies, through which they will explain to you how they use and share your personal information. We recommend that you review the privacy policies of these sites before using them to ensure that you agree with the way in which your personal information is collected and shared.

HOW LONG WE STORE YOUR PERSONAL INFORMATION

We only store your personal information for as long as necessary to use it according to the purpose for which it was collected and according to the legal basis for processing it in accordance with applicable law. Your data will be kept as long as there is a contractual relationship and, or commercial relationship or until the right to object, limit and, or eliminate them is exercised.

In these cases we will keep the information properly blocked, without using it in any way, as long as it may be necessary for the purposes of declaring, exercising or defending a right in a judicial proceeding.

HOW YOU CAN EXERCISE YOUR RIGHTS

You have the right to have control over the personal information we collect, so we also make sure that it is accurate and true.

You have the right to access your personal information, as well as to request the rectification of inaccurate data or, if necessary, request its elimination when, among other reasons, the data are no longer necessary for the purposes for which it were collected.

In certain circumstances and for reasons related to your situation, you may object to the processing of your data. Your personal information will no longer be treated for the purposes to which you have opposed. You can also exercise your right to limit the processing of your personal information by asking us to retain it.

If technically possible, you can request the portability of your data to another controller. When exercising some of the aforementioned rights, we reserve the right to retain data exclusively for the purpose of declaring, exercising or defending a right in a judicial proceeding.

For the exercise of these rights or other additional questions you may have regarding data protection, you can contact via email to info@roqobo.com.

We also inform you that you can file a complaint with the National Data Protection Commission, if you consider that your rights have not been properly met. For more information you can consult: https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/

HOW WE PROTECT YOUR PERSONAL INFORMATION

We are committed to protecting your personal information. We use the appropriate technical and organizational measures in order to protect your personal information and privacy. These measures are reviewed periodically.

We protect your personal information by using a combination of security controls, whether physical, computer or logical, including access controls that restrict and manage the way your personal information is processed, administered and managed. We also ensure that our employees are properly trained to protect their personal information. Our procedures provide for the possibility of being asked for proof of identity before sharing your personal information with you.

We are especially committed to guaranteeing you the highest level of security and protection of the confidentiality of personal information you provide us. For this, commercial transactions are carried out on a secure server according to SSL (Secure Socket Layer) protocol.

If you have problems accessing any part of our site may be due to the model or version of your browser or the configuration of options for the same.

The Internet is a means of communication that also makes it possible to carry out commercial transactions over the network, so one of the main concerns of users who use it is the security of data on the network. An Electronic Commerce transaction is understood as the entire process of making a commercial agreement including contact between both parties: customer and company. The aspects that must bring together the entire commercial transaction are:
- Authentication that guarantees the individual or collective personality with which we communicate.
- Integrity, that is, the content of the communication between both parties cannot be modified.
- Confidentiality, which consists in ensuring that no unauthorized person can know the content of the communication.

MINOR DATA

We do not knowingly collect personal information from minors without the permission of a Father, Mother or Guardian. If you are a minor, please do not attempt to register as a user on our site. If we detect that, by mistake, we obtained personal information from a minor it will be deleted as soon as possible.

RECOMMENDATIONS AND PRECAUTIONS

These are some of the precautions we advise our customers:
- Do not share your username or password with anyone.
- Do not point to easily accessible places.
- Always use our SSL security system.
- Always close the browser session after accessing a security zone or having entered your username or password in the system.

MODIFICATIONS TO THIS DATA PROTECTION INFORMATION

We will review and update data protection information annually or when changes are made to legislation or in any procedure for processing your personal information.

If you are a registered user and have provided us with your e-mail or mobile phone, we will inform you of the changes made. If necessary, we will renew your consent confirming that you agree with the changes.

This data protection information was reviewed and updated in March 2021.